Support

For questions about FamShare, bug reports, or to report inappropriate content, please email us at the address below. We usually reply within a week, and it can sometimes take longer (we are based in Japan, so replies follow Japan time). We check reports of inappropriate content as soon as we can. You can write in English or Japanese.

ys_studio_info@sketch-surgeon.com

Frequently asked questions

Getting started

How do I invite my family?

Go to More > Invite.

Choose a group, or create one and give it a name (for example "Family", "Two homes" or your club's name).

You will see an 8-digit invite code, a link and a QR code.

Send any of them to the people you want in that group.

The code is valid for 7 days.

Inviting and joining require an account (More > Account > Sign Up to Sync).

Someone sent me an invite code. How do I join?

Open the invitation link, or go to More > Join with Code and enter the code (you can also scan the QR code).

Once you join, you see what is shared with that group: items added to the group, and items under the labels that members show in it.

What are Invite Rewards?

A limited-time, free offer. Invite friends or family and you can use No Ads and Web Version (adding and editing on the Web Version) for 30 days.

If you enter another person's invite code within 7 days of creating your account, you get it right away (once per account).

If the person who entered your code opens the app on 10 separate days within 30 days, you get it too (up to 12 months in total).

Go to More > Invite Reward (you need an account). This is a different code from the 8-digit Group invite code.

You can enter a code until 11:59 PM on December 31, 2026 (Japan time). See Invite Rewards for details.

Can I try FamShare without an account?

Yes.

Tap "Use Without Signing In" on the sign-in screen.

Your data is saved only on this device.

If you sign up later, everything you entered moves to your account.

If you never sign up, deleting the app (or using "Erase Data on This Device" in More) deletes your data permanently.

Is FamShare free?

Yes.

FamShare is free and shows small banner ads.

A group can have up to 50 members.

If you like, you can watch a short video (the card at the top of More) to hide banner ads until the end of the day. Invite Rewards can also give you 30 days of No Ads.

We use both iPhone and Android. Is that OK?

Yes.

FamShare works on iPhone, iPad and Android, and the same account shows the same data on every device.

Sign in with the same method (Apple, Google or email) on each device.

Sign in the same way on the Web Version for computers (see "Web Version" below).

What happens when I get a new phone?

Sign in with the same account and your data appears on the new phone.

If you used FamShare without signing in, sign up first on your old phone so that your data is saved to your account.

Does it work offline?

Yes.

You can open the app and add or change items without a connection.

Changes are sent to the people you share with when you are back online.

Sharing and Groups

What can the other people in my Group see?

They see items added to the group, and items under the labels that members show in that group (including yours).

They also see the group's Board and date polls, and members' names, colors, photos and "About you" notes.

Items with the πŸ”’ Private label, and items under labels you don't show in that group, are visible only to you.

Your other groups are separate: people in one group don't see another group's items.

How do I choose who sees an event?

Tap Label in the event screen and pick one:

The group itself (for example "Family"): everyone in the group can see and edit it.

One of your labels (for example "Work" or a child's name): it shows in the groups you chose for that label under More > Labels > Show in calendars. Members of a group can edit it only if you turned on "People in … can edit" (off at first).

πŸ”’ Private, or a label you don't show in any group: only you can see it.

You can usually change the label later. A repeating event, or an event with linked notes or photos, can't be moved to a label in a different calendar (for example from a group to your own label); add it again instead.

How do to-dos and notes work with groups?

To-do categories and note tabs have labels too, so they follow the same rules as events.

In All and Mine, use the Shared | Private switch at the top of the To-Do and Notes tabs to see your private lists and notes.

In All, to-dos and notes are shown in a frame for each group. Items that also appear in another group are marked "Also in …".

What do All, Mine and the group names at the top left mean?

The badge at the top left switches what you see.

All: everything you can see, from every group, plus your private items.

Mine: your own calendar (items under your labels and your private items).

A group: only what is shared with that group.

Can I use FamShare with several groups, like family, work and a club?

Yes. Make a separate group for each, and choose which groups each of your labels shows in.

Each group has its own Board, and its own icon and color that everyone in the group sees. Any member can change them in More > Group.

You can also give a group, or a label someone else made, a name and color that only you see.

Can we use FamShare for a co-parenting schedule?

Yes.

Make a group with your co-parent, use Repeat (for example every 2 weeks) for alternating weeks or weekends, and give each child a label. Your other plans and groups stay private.

See A co-parenting schedule in FamShare.

Can I share with our nanny, helper or the grandparents?

Yes.

Invite them from More > Invite, ideally to a group of their own.

They see only what is shared with that group, and for each of your labels you choose whether they can edit or only view.

See Sharing FamShare with a nanny, helper or grandparents.

Can I use FamShare for a club or team?

Yes.

Make a group for the club, share the schedule under a label that members can view but not change, and use the group's Board and date polls.

See A club or team schedule in FamShare.

How do I leave a Group?

Go to More > Group, open the group and tap "Leave This Group".

Items under your labels stay in your calendar. You no longer see the group's items or other members' labels there, and your labels are no longer shown in that group.

When you leave, you can copy items under other members' labels into your own calendar.

Earlier Board posts remain readable for both of you.

Any member can also remove another member in More > Group. When only one member is left, the group ends and the items added to the group are deleted.

Calendar and display

Does it work with Google Calendar or iCloud?

Yes, in one direction.

Go to More > Other Calendars and turn on "Show Other Calendars" to show events from the calendars on your device (such as iCloud or Google Calendar) on the FamShare calendar.

FamShare only reads them and never changes the original calendar, and these events are visible only on your device.

To share one with your family, tap "Import" on that day's screen to copy it into FamShare as a Shared or Private event, or use "Import to FamShare" in More > Other Calendars to copy many at once. Then open the event and choose its label to decide which group sees it.

A bulk import can be undone with "Undo".

Imported events are copies: later changes to the original calendar don't change them.

Can the week start on Sunday? Does it show my holidays?

Yes.

Go to More > Appearance > Calendar.

There you can set "Week starts on" (Automatic, Sunday or Monday) and "Holidays" (Japan, United States, Canada, Australia, New Zealand, Singapore, Hong Kong, Malaysia, Taiwan, South Korea or None), then tap "Apply" at the top right.

Automatic uses Sunday for the United States and Canada, Monday for Japan, Australia and New Zealand, and your device setting otherwise.

Both settings are for that device only.

National holidays are shown; state, provincial and regional holidays are not included.

Singapore holidays follow the official list for the years already announced.

Weekends and holidays stand out on the calendar, with tinted days and bold dates.

How do I add birthdays and anniversaries?

Add them as events: in the event screen, open Details > Type and choose Birthday or Anniversary. They become all-day events that repeat every year.

If you enter the year, FamShare shows the age or the number of years.

See them all, nearest first, in More > Birthdays & Anniversaries.

Can I see my school or team calendar in FamShare?

Yes.

Subscribe to the calendar in your phone's calendar app first, then turn on More > Other Calendars.

See See your school or team calendar in FamShare.

Account and data

How do I delete my account?

Go to More > Account > Delete Account.

This deletes everything you entered on our server, your sign-in account, and the data on that device.

What you entered also disappears from other members' screens.

My photo storage is full.

Go to More > Photo Storage to delete old photos.

How do I back up my events?

Go to More > Export Events to save your events as an .ics file that other calendar apps can read.

Board and feedback

Why can't I add photos or see read status on the Board?

In some regions, including Australia, the Board doesn't show who has read a post, and you can't add photos to posts.

You can still see photos other members send.

Photos in notes work everywhere.

It depends on your device's region setting (in the Web Version, your browser's language).

How do I send feedback or report a bug?

Open News from FamShare (in More, or at the top of the Board) and use Send Feedback.

We read every message and use it to improve the app, but we can't reply to each one.

For urgent matters, please email us.

I found an inappropriate post.

Touch and hold the post on the Board and tap "Report".

The report goes to the FamShare team, and the post is hidden from your screen.

Web Version (on your computer)

Open famshare.pages.dev in a browser on your computer to see the same events, to-dos, notes and Board as in the app. See Using FamShare on your computer (Web Version) for details.

Is the Web Version free?

Yes.

The Web Version is free and shows no ads.

You can view any time.

Only on days you want to add or edit, watch one video in the app on your phone (More > Web Version).

You can then edit on the web until 11:59 PM that day.

With an Invite Reward, you can edit for 30 days without a video.

Do I need to watch a video every day?

Only on days you want to edit on the web.

You never need a video just to view.

"11:59 PM" is in the time zone of the phone you watched the video on, and watching more videos on the same day doesn't add more time.

If no video is available, please try again a little later (the Web Version stays view-only until you watch one).

How do I sign in to the Web Version?

Sign in with the same method and account as in the app.

The Web Version supports Apple, Google, and email and password: choose "Sign in with Apple" if you use Apple in the app, or "Sign in with Google" if you use Google.

If you use the app without signing in, sign up in the app first.

I signed in and see "To use FamShare on the web, you need the app first".

This account doesn't have a calendar yet.

Calendars are created in the app.

If you don't use the app yet, install it first and sign in with the same account to get started.

If you already use the app, you are signed in with a different account: choose "Sign Out" and sign in again the same way as in the app.

I can't edit on the web.

Without a video (or an Invite Reward), the Web Version is view-only.

Watch the video in the app (More > Web Version).

You must be signed in to the Web Version with the same account you watched the video with.

After watching, reload the web page.

When 11:59 PM passes, changes that haven't been sent yet are not saved.

If someone in my family watches the video, can I edit too?

No.

Only the account that watched the video can edit.

Which browsers work? Can I use it on a phone?

Recent versions of Chrome, Edge, Safari and Firefox.

It also opens in a phone's browser, but on a phone we recommend the app, which has notifications.

What can't I do on the web?

Use the app for notifications, Other Calendars (showing and importing), Export Events, videos, changing your profile photo, choosing fonts and patterns (backgrounds), changing sign-in methods, deleting your account, Send Feedback and reporting posts.

Using a shared computer?

The Web Version saves your data in the browser, and you stay signed in until you sign out.

Always sign out when you are done.

This erases the events and other content saved in that browser, unsent changes, and remembered filters and similar items (only your light or dark, text size, holiday region, week-start and calendar view (such as month or week) settings, the Japanese holiday table (public data) and when you last read News from FamShare stay; to remove these too, clear the site data for famshare.pages.dev in your browser's settings).

Please don't enter information that isn't suitable for sharing, such as other people's sensitive personal information.

See also our Privacy Policy and Terms of Use.

How-to guides